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FAQ

TRAINING AND ON-GOING TECHNICAL SUPPORT

There is no single background that fully prepares an individual to evaluate so many different problems that may exist in a home. Many individuals with engineering or construction experience feel qualified to perform home inspections based solely on their experiences in these fields. When selecting a home inspection firm, make sure the inspector has been formally trained by a recognized training organization such as NIBI (The National Institute of Building Inspectors®). This type of professional training assures you that your inspector is proficient in the necessary areas of residential construction and understands the home inspection process.

You should also make sure that your inspector has access to on-going Technical Support. How does an inspector who is busy performing inspections in the field keep abreast of industry issues? What if the inspector runs into an unusual system or problem? HouseMaster has been performing inspections for over 20 years and many construction issues have changed over that time. Inspectors need to have a source they can rely on to keep them abreast of changes in construction and the home inspection industry. HouseMaster inspectors have the benefit of a full-time support staff to assist with technical questions and issues. Organizations such as NIBI make such support available to its inspectors as well. To maintain NIBI certification, inspectors must pass a test each year to verify they are keeping up to date.

*HouseMaster began NIBI in 1987 in an effort to standardize training and testing for HouseMaster inspectors. Today NIBI training and on-going support is open to individuals interested in the home inspection industry as well as existing home inspectors via classroom or on-line training.

Questions to Ask:

INSURANCE

Another vital qualification to look for when selecting a home inspector is insurance, primarily Professional Liability Insurance. Professional Liability Insurance, also known as Errors and Omissions (E&O) Insurance, is much like malpractice insurance. This insurance gives you peace of mind that the company is a responsible firm. Not having this type of insurance may indicate the inspection firm is new to the industry or has a poor track record for quality. Verify that the inspection firm you choose maintains Errors and Omissions Insurance coverage before you hire them.

Questions to Ask:

REPUTATION

The company you select should have solid experience and enjoy a reputation for quality service and thoroughness. Only years of dedication to inspector training and customer satisfaction achieve this.

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INSPECTION REPORT

Before you select a home inspector, determine how much detail the inspection report will cover. There are several key areas you want to make sure are covered in the written report:
Many home inspection firms simply provide a cursory report that only documents whether an element is functioning or not functioning. Your inspection report should not only provide you with an understanding of immediate concerns, but should also provide you with information that will assist you in maintaining and enjoying your new home.

Questions to Ask:

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